Privacy Policy
Our commitments
When collecting and using your personal data entrusted to us, as well as obtained from other sources, we undertake:
• To process your personal data only for clearly defined and legitimate purposes.
• Not to process your personal data for purposes other than those specified in this Policy, except for the cases specified in legal acts.
• Process your personal data legally, accurately, transparently, honestly and in such a way as to ensure the accuracy, identity and security of the processed personal data.
• Ensure that redundant personal data is not processed.
• To process your personal data for no longer than is necessary for the purposes for which the personal data is processed.
• Be responsible for and be able to demonstrate compliance with the principles set forth in this Policy.
• Perform other duties provided for in legal acts.
• To process your personal data only for clearly defined and legitimate purposes.
• Not to process your personal data for purposes other than those specified in this Policy, except for the cases specified in legal acts.
• Process your personal data legally, accurately, transparently, honestly and in such a way as to ensure the accuracy, identity and security of the processed personal data.
• Ensure that redundant personal data is not processed.
• To process your personal data for no longer than is necessary for the purposes for which the personal data is processed.
• Be responsible for and be able to demonstrate compliance with the principles set forth in this Policy.
• Perform other duties provided for in legal acts.
Privacy Policy validity and changes
This Policy enters into force in 2018. May 25 It is subject to change based on changes in legislation and our operations.
If you have any questions regarding our personal privacy protection provisions, please write to us at: elstila@elstila.lt.
If you have any questions regarding our personal privacy protection provisions, please write to us at: elstila@elstila.lt.
HOW WE USE YOUR PERSONAL DATA
We use your personal data in different ways, depending on the nature of the information. The tables below detail their use, providing an overview and rationale for what we do.
| How do we use data? | Why do we use them? |
| Your name and contact details | |
| Delivering your purchased goods to the payer and delivery address specified by you. We will store your data for this purpose for no longer than 10 (ten) years from the date of execution of the transaction (VMI VAT invoice storage requirement). |
This is necessary for us to fulfill our contractual obligations to you. It would be difficult for us to send you the ordered goods without specifying your name, surname and contact details. |
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Siųsdami Jums informaciją apie mūsų naujus produktus ir paslaugas el. paštu (jei užsiprenumeravote savo noru naujienlaiškių gavimą) ar Facebook platforma.
Jūsų duomenis šiam tikslui saugosime ne ilgiau nei 2 (dvejus) metus nuo Jūsų sutikimo gavimo dienos arba tol, kol atšauksite šį sutikimą.
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By sending you information about our new products and services by e-mail. by mail (if you have subscribed to receive newsletters voluntarily) or the Facebook platform. We will store your data for this purpose for no longer than 2 (two) years from the date of receipt of your consent or until you withdraw this consent. |
| When sending SMS messages related to our services, e-mail letters or messages through our partners, such as courier delivery information. We will keep your data for this purpose for no longer than 1 (one) year from the end of communication with you. |
This is necessary so that we can fulfill our contractual obligations to you (so that you know when the ordered goods will be delivered). |
| By organizing competitions. We will keep your data for this purpose for no longer than 2 (two) years from the end of the game, and in the case of winning prizes - no longer than 10 (ten) years from the transfer of the prize. |
This is necessary for us to fulfill our contractual obligations to you; if we cannot use your data, you will not have a chance to win. |
| In order to identify you when you place an order by phone We will store the data of such communication for this purpose no longer than 1 (one) year after the end of the transfer. |
This is to enable us to process your order placed over the phone. |
| Your payment information | |
| Accepting and returning money We will keep your data for this purpose for no longer than 10 (ten) years from the date of the operation |
This is necessary for us to fulfill our contractual obligations to you. |
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The history of your contact with us
Information you provide, for example by phone or email. by post
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| By providing services and support We will store the data of such communication for this purpose for no longer than 1 (one) year from the end of the communication |
This is necessary for us to fulfill our contractual obligations to you. After all, you expect the highest level of service from us. |
| Purchase and action history Your purchases, items saved in your cart and your actions using e-mail. by mail, website. |
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| Selling you goods We will keep your data for this purpose for no longer than 3 (three) years from the date of your last login to your account or the date of your last transaction (whichever date is later). |
This is necessary so that we can fulfill our contractual obligations to you (we only use your purchase history for this purpose). |
| Providing service and support as well as handling refunds We will keep your data for this purpose for no longer than 3 (three) years from the date of your last login to your account or the date of your last transaction (whichever date is later). |
This is necessary so that we can fulfill our contractual obligations to you (we only use your purchase history for this purpose). |
| Information from connecting to Google and Facebook | |
| To enable you to connect to our website. We will keep your data for this purpose for no longer than 3 (three) years from the date of your last login to your account or the date of your last transaction (whichever date is later). |
In this way, we ensure easier conditions for using elstila.lt and purchasing the goods you like. |
| Video cameras information | |
| To ensure the safety of you and our property, we perform video surveillance and process your video data when you visit the store. | This is necessary to prevent and detect fraud to protect You and Us. |
You are not required to provide us with any such personal information, but failure to provide it may prevent you from purchasing our products. In addition, it is unlikely that the maximum overall level of service quality will be ensured in such a case. However, you choose and we respect your choice.
We may use your personal data under the conditions specified in this notice and in cases where it is necessary to fulfill or defend legal claims, whether in accordance with a judicial, administrative or other non-judicial procedure. For this reason, we process your personal data on the basis of a legitimate interest, in order to protect and ensure our rights, yours and others'.
We can process your personal data not only for the specific purposes mentioned. We may also process them when it is necessary to fulfill a legal obligation binding on us or to protect the vital interests of you or another natural person.
We may use your personal data under the conditions specified in this notice and in cases where it is necessary to fulfill or defend legal claims, whether in accordance with a judicial, administrative or other non-judicial procedure. For this reason, we process your personal data on the basis of a legitimate interest, in order to protect and ensure our rights, yours and others'.
We can process your personal data not only for the specific purposes mentioned. We may also process them when it is necessary to fulfill a legal obligation binding on us or to protect the vital interests of you or another natural person.
WHAT PERSONAL DATA WE DISCLOSE TO THIRD PARTIES
Mes norime įgyti ir išlaikyti Jūsų pasitikėjimą, todėl Jūsų asmens duomenis atskleisime tik būtinais atvejais.
We may transfer your personal data to the following categories of third parties that are important to us in order to provide you with our services as set out in this notice:
- We may transfer your personal data to our insurers and professional advisers for the purposes of risk management, professional advice or the establishment, exercise or defense of legal claims;
- Financial transactions related to the purchase of goods on the website can be processed by our payment service providers. We disclose the data of your financial transactions to our payment service providers only to the extent necessary to perform payment transactions, return money and investigate complaints;
- To provide specific services, we may transfer your personal data to other service providers, for example, website hosting service providers, courier services, servers and their maintenance service providers, e-mail. postal service providers. After concluding a contract with subcontractors, we take all necessary measures to ensure that our data processors also keep personal data confidential.
We may transfer your personal data not only in specified specific cases, but also in fulfillment of our legal obligations, as well as in the event of the need to protect your or other persons' vital interests.
The third parties specified in this part may also be established outside the Republic of Lithuania, the European Union or the European Economic Area. When transferring your personal data to such persons, we will take all necessary legal measures to properly protect your right to privacy.
The third parties specified in this part may also be established outside the Republic of Lithuania, the European Union or the European Economic Area. When transferring your personal data to such persons, we will take all necessary legal measures to properly protect your right to privacy.
HOW WE USE COOKIES
Our website, like many others, also uses cookies. These are small data files that help us deliver content faster and more reliably. When you visit or use our websites, as well as when using our services, tools or communication channels, we or our authorized service providers may use cookies to help us serve you better, faster and more reliably, as well as for advertising purposes.
Generally, cookies do not store any information that could identify the user, but your personal information that we process can be linked to the information received and stored by cookies. More.
Generally, cookies do not store any information that could identify the user, but your personal information that we process can be linked to the information received and stored by cookies. More.
YOUR RIGHTS
In this part of the report, we review your rights provided for in data protection legislation. Some rights cover many aspects, so we present only the main ones in this notice. We recommend that you familiarize yourself with the relevant legislation and the guidelines of the supervisory authorities in order to know all the information about these rights.
You have the following rights related to personal data:
You have the following rights related to personal data:
• the right to access your personal data that we store;
• the right to demand the correction of inaccurate personal data about you that we store (although you can correct many of them by opening My Account);
• the right to request that we remove your data;
• the right to restrict the processing of your personal data;
• the right to object to the processing of your personal data;
• the right to data portability (valid from 05/25/2018);
• the right to submit a complaint to the supervisory authority;
• the right to withdraw consent to process your data.
If you want to exercise your rights, file a complaint or have questions, write to us at elstila@elstila.lt.
1. The right to access personal data. You have the right to receive confirmation from us as to whether we are processing personal data related to you. When we process your personal data, you have the right to access the processed personal data together with certain additional information. This additional information includes the purposes of personal data processing, categories of personal data and recipients of personal data. We will provide you with a copy of your personal data if the rights and freedoms of other persons are not violated.
2. The right to demand correction of personal data. You have the right to correct any inaccurate personal data of yours and, depending on the purposes of the processing, to supplement any incomplete personal data of yours.
3. In certain cases, you have the right to request that your personal data be deleted. You can exercise this right when: (i) the personal data is no longer needed to achieve the purposes for which it was collected or otherwise processed; (ii) you withdraw your consent and there is no other legal basis for processing the data; (iii) you do not agree to the processing of personal data in accordance with the rules provided for in the applicable data protection legislation; (iv) personal data is processed for direct marketing purposes, or (v) personal data has been processed unlawfully. However, please note that in certain cases you will not be able to use this right due to applicable exceptions. These exceptions include cases where processing personal data is necessary in order to: (i) exercise freedom of expression and information; (ii) to comply with our legal obligations; or (iii) assert, enforce or defend legal claims.
4. In certain cases, you have the right to restrict data processing. This right can be used in the following cases: (i) when you dispute the accuracy of personal data; (ii) when personal data is processed illegally, but you do not want it to be deleted; (iii) when the personal data is no longer needed for the purposes of our data processing, but you request it for the declaration, execution or defense of legal claims, or (iv) you do not consent to their processing based on public or legitimate interest, until the basis of your objection is verified. After limiting the processing of personal data on this basis, we may continue to store your personal data, but we will not process it further, except: (i) with your consent; (ii) for the assertion, enforcement and defense of legal claims; (iii) in order to protect the rights of other natural or legal persons or (iv) due to an important public interest.
5. You have the right to object to us processing your personal data for reasons related to your specific situation, but only to the extent that we use the data for purposes of public interest or for the legitimate interests of us or a third party. If you do not agree to this, we will stop the processing of personal data, except in cases where we can prove that the data is being processed for compelling legitimate reasons that override your interests, rights and freedoms, or to assert, enforce or defend legal claims.
6. You have the right to object to us processing your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you do not agree to this, we will stop processing your personal data for this purpose.
7. You have the right to object to us processing your personal data for scientific or historical research or statistical purposes. If you do not agree to this, we will stop the processing of your personal data, except in cases where it is necessary for the performance of a task in the public interest.
8. Right to data portability (valid from 05/25/2018). In cases where the legal basis for processing personal data is:
• Your consent or
• execution of the contract or actions performed at your request before the conclusion of the contract.
You have the right to receive your personal data in a structured, commonly used and computer readable format. However, you will not be able to use this right in cases where it may negatively affect the rights and freedoms of others.
9. If you believe that we are violating data protection legislation while processing your personal data, you have the right to file a complaint with the State Data Protection Inspectorate, whose registered office is at A. Juozapavičiaus str. 6, LT-09310 Vilnius, www.ada.lt.
10. In cases where the legal basis for the processing of your personal data is consent, you have the right to withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of data processing until the withdrawal.
2. The right to demand correction of personal data. You have the right to correct any inaccurate personal data of yours and, depending on the purposes of the processing, to supplement any incomplete personal data of yours.
3. In certain cases, you have the right to request that your personal data be deleted. You can exercise this right when: (i) the personal data is no longer needed to achieve the purposes for which it was collected or otherwise processed; (ii) you withdraw your consent and there is no other legal basis for processing the data; (iii) you do not agree to the processing of personal data in accordance with the rules provided for in the applicable data protection legislation; (iv) personal data is processed for direct marketing purposes, or (v) personal data has been processed unlawfully. However, please note that in certain cases you will not be able to use this right due to applicable exceptions. These exceptions include cases where processing personal data is necessary in order to: (i) exercise freedom of expression and information; (ii) to comply with our legal obligations; or (iii) assert, enforce or defend legal claims.
4. In certain cases, you have the right to restrict data processing. This right can be used in the following cases: (i) when you dispute the accuracy of personal data; (ii) when personal data is processed illegally, but you do not want it to be deleted; (iii) when the personal data is no longer needed for the purposes of our data processing, but you request it for the declaration, execution or defense of legal claims, or (iv) you do not consent to their processing based on public or legitimate interest, until the basis of your objection is verified. After limiting the processing of personal data on this basis, we may continue to store your personal data, but we will not process it further, except: (i) with your consent; (ii) for the assertion, enforcement and defense of legal claims; (iii) in order to protect the rights of other natural or legal persons or (iv) due to an important public interest.
5. You have the right to object to us processing your personal data for reasons related to your specific situation, but only to the extent that we use the data for purposes of public interest or for the legitimate interests of us or a third party. If you do not agree to this, we will stop the processing of personal data, except in cases where we can prove that the data is being processed for compelling legitimate reasons that override your interests, rights and freedoms, or to assert, enforce or defend legal claims.
6. You have the right to object to us processing your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you do not agree to this, we will stop processing your personal data for this purpose.
7. You have the right to object to us processing your personal data for scientific or historical research or statistical purposes. If you do not agree to this, we will stop the processing of your personal data, except in cases where it is necessary for the performance of a task in the public interest.
8. Right to data portability (valid from 05/25/2018). In cases where the legal basis for processing personal data is:
• Your consent or
• execution of the contract or actions performed at your request before the conclusion of the contract.
You have the right to receive your personal data in a structured, commonly used and computer readable format. However, you will not be able to use this right in cases where it may negatively affect the rights and freedoms of others.
9. If you believe that we are violating data protection legislation while processing your personal data, you have the right to file a complaint with the State Data Protection Inspectorate, whose registered office is at A. Juozapavičiaus str. 6, LT-09310 Vilnius, www.ada.lt.
10. In cases where the legal basis for the processing of your personal data is consent, you have the right to withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of data processing until the withdrawal.
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